Frequently Asked Questions
Customer Service TOP
Sum-Bo-Shine Naturals & Organics strives to provide excellent customer service, if for any reason you are not satisfied with our products please send us an email at firstname.lastname@example.org, we will do our best to rectify the situation.
Payment Methods TOP
We accept Visa, MC, Amex
Sales Tax TOP
A 6% sales tax will be added to all orders for Georgia residents.
If for any reason you are not satisfied with the product you received and you would like to return it for a full refund please contact us via email at email@example.com telling us the reason for your displeasure, we will give you an authorization number for returning the product. All items must be returned in their original packaging and in new condition.
Sum-Bo-Shine shipping rates.
$0.00 - $15.00 $6.00
$15.01 - $30.00 $8.00
$30.01 - $49.00 $10.00
$49.01 – Higher - Free Shipping!
Orders are shipped within 1-2 days.
All Sum-Bo-Shine products are shipped the same day. (Exception may apply).
We utilize UPS and USPS for shipping.
If you have any questions regarding shipping please call or email.
To apply for wholesale status please complete the wholesale page and a Sum-Bo-Shine staff member will contact you shortly, be sure to include your tax id/resell number.
How safe are your products and why must you use preservatives? TOP
Sum-Bo-Shine products are made in an FDA registered lab and undergo standard bacterial essay (BacT) and before they are ever released to the market undergo CTFA Challenge Testing. Our products are produced using the least amount of preservatives on the market today. We only use a very small amount of a broad spectrum preservative along with up to 14 other natural inhibitors and antioxidants to help with preserving our products. By combining the healing and nutritive benefits of plant extracts and whole food ingredients with the advances of science, we were able to create products that are safe, effective and gentle. In a word, preservatives can guard against impurities and support the healthful actions of nature's finest botanicals, we feel you deserve this kind of protection.
Why do you use plastic bottles instead of glass? TOP
Would you really want to have a glass bottle near a baby's bath tub? We use PET plastic containers which are fully recyclable, so please drop your empty containers in a recycle bin or drop us an email and we will send you a stamped addressed envelope and you can return your empties to us and we will recycle for you!
What is the Truth in Labeling Logo? TOP
What you see on the label is what is in the bottle! We have taken the pledge to produce products with as natural ingredients as possible.
Are Sum-Bo-Shine products tested on animals? TOP
We don't carry the PETA logo for nothing! We received PETA's Certificate of Appreciation for our compassionate decision to join PETA's Caring Consumer Project with the assurance that animal tests are neither conducted nor commissioned for our products, formulations, or ingredients. However, our Diaper Ointment does contain beeswax.
Are Sum-Bo-Shine products vegan? TOP
Yes, we are even Certified Vegan! With the exception of our Diaper Ointment which contains beeswax.